Windows update causing DDPE encrypted machines to crash or BSOD
Customers with Dell Data Protection| Encryption (DDP|E) encrypted machines are experiencing systems crashes, BSOD, black screen and CMG Recovery windows after applying Windows updates released Tuesday, July 8th, 2014.
Customers will not able be to load the SDE keys or will get the CMG Shield Black screen of death.
When supporting these customers it is crucial that you collect the information below.
An SDE recovery is sufficient to re-authorize access to the SDE keys and regain boot ability of the system.
If there is an opportunity after SDE recovery, collect the following critical Information:
Send the information to Dell|Credant team at email@example.com
The following customer information must be included: